KRITIKA

Greetings from Com2uS.

First and foremost, we sincerely apologize for having to share the unfortunate news of service termination.

Since its launch on June 8, 2022, KRITIKA GLOBAL has been able to continue its service for approximately four years and two months thanks to your generous support and love. While we truly wished to provide a stable service for a much longer time, we have determined that it would be difficult to continue delivering a satisfactory experience. As a result, we have made the difficult decision to end the service.

We would like to once again express our heartfelt gratitude to everyone who has supported KRITIKA GLOBAL.

Please see below for detailed information regarding the service termination.

▣ Service Termination Schedule

1. Game Service Termination Date: Sep. 3, 11:00 AM KST

- The game service will officially end.

- You will be able to continue playing the game until the service termination date.

- The KRITIKA GLOBAL service will be discontinued in the Convert tab of the CONX GAMES and XPLA GAMES applications.

- The related SWAP POOL will continue to operate.

2. Website Closure Date: Oct. 6, 11:00 AM KST

* After the website is closed, data cannot be recovered. If you wish to keep any materials, please save them personally before the website closure date.

▣ Refund Schedule and Eligibility

1. Refund Request Period: Sep. 3, 2026 - Oct. 5, 2026

2. Refund Eligibility Criteria

1) Eligible for Refund: Paid Cash in possession as of the service termination date

- We kindly ask that you refrain from making in-game purchases after the service termination notice.

2) Not Eligible for Refund:

a. Currency obtained for free through events, push rewards, or gameplay.

b. Items or currency purchased using bonus currency granted after payment.

c. Package products where part of the contents has already been used.

▣ How to Apply for a Refund

1. Required Information

- Submit a refund request by email to (help@com2us.com), including your Game ID, Nickname, Server, and payment email address(es).

- Please also attach a screenshot showing the amount of Paid Cash remaining in the Cash Shop along with your character's nickname. 

* Make sure the screenshot includes the current time so the capture time is visible.

* If you have made purchases using multiple email addresses, please include all payment email addresses.

* After taking the screenshot, please do not spend any Paid Cash, as the remaining balance must not change.